Facilities Helpdesk
Identify the site, area or asset, the problem, when it started and its effect on operations. Include the authorised contact and access details. Reference any related job so repeat faults can be connected.
Discuss your requirementsPriorities and communication
Priority depends on the consequences and the agreed service arrangements. Explain immediate hazards or loss of essential use clearly. The contract defines response targets and reporting responsibilities.
Follow-up and completion
Quote the job reference when asking for an update or adding information. Completion records should distinguish work performed, outstanding findings and any further approval required.
Plan a helpdesk arrangement
Read about facilities helpdesk services, maintenance and contacting the business.