Quality and Service Performance
Quality starts with a clear description of the required result. Materials, finish, performance, access and completion evidence belong in the scope where they affect whether the work meets the customer’s need.
Discuss your requirementsDefined services, clearly scoped.
Follow the work through
For recurring services, agree which measures matter: completion of planned tasks, outstanding defects, repeat faults or the clarity of records. Targets and reporting arrangements need to fit the actual contract and property.
Raise a concern
Tell the responsible business which job or service is involved, what happened and the outcome you are seeking. Use complaints and feedback so the concern can be considered alongside the relevant records.
Discuss your requirements
Contact operations@blackandwhitefacilities.co.uk or 0191 833 0040 with the property and the question you want to resolve.